Concrete Wolf · OÜ Puiga Soojus · Registered in Estonia, EU
Effective date: April 2026
1. General
These Terms of Sale (the “Terms”) govern all purchase and sale transactions between OÜ Puiga Soojus (trading as Concrete Wolf; hereinafter the “Seller”) and any party (the “Buyer”) who orders goods (the “Goods”) from the Seller.
By completing a payment, the Buyer unconditionally accepts these Terms in full, unless separate written terms have been agreed between Buyer and Seller prior to that payment. No course of dealing or trade usage shall modify these Terms without express written agreement.
2. Placing an Order
Orders may be placed through one of the following channels:
- Website order with credit or debit card payment (via the Concrete Wolf online store).
- Email order with direct bank transfer payment — contact the Seller at sale@concretewolf.eu.
Prices are stated in euros (EUR) and do not include Estonian VAT (currently 24%). Prices may change at any time without prior notice; the price in effect at the time of the confirmed order applies.
Product images are for illustrative purposes only. The Seller reserves the right to refuse any order if pricing or product descriptions contain material errors due to human or technical error.
An order confirmation will be sent to the Buyer’s email address after payment. An invoice will be issued electronically after the order is placed.
3. Payment and Ownership
The Goods remain the property of the Seller until the Seller has received full payment of the purchase price. Ownership transfers to the Buyer only upon receipt of full payment.
4. Dispatch and Delivery
In normal circumstances, Goods are dispatched directly from production — that is, directly from the Seller’s warehouse in the European Union. The handling time after payment is approximately 1–2 weeks. Delivery to the Buyer’s door by DHL or UPS courier typically takes 2–7 working days after dispatch.
A tracking number will be provided to the Buyer by email once the courier has confirmed pickup.
It is the Buyer’s responsibility to ensure that all delivery and customs information provided is accurate and complete. The Seller and courier are not liable for delays or failed deliveries caused by incorrect, incomplete, or outdated contact or customs information.
For detailed delivery terms, see the Delivery & Refund Policy.
5. Buyer’s Obligations at Delivery — Non-Acceptance and Customs
The Buyer is obligated to accept the shipment and to provide all information required by the courier to complete delivery and customs clearance.
If the Buyer fails to accept the shipment — including, without limitation, by failing to provide information required for delivery or customs clearance, refusing delivery without valid justification, or failing to collect Goods within the acceptable timeframe — all resulting financial losses borne by the Seller shall be the Buyer’s responsibility. These include, but are not limited to:
- Return shipping costs;
- Warehousing fees charged by the courier or customs authority;
- Assitional customs clearance costs in either direction;
- Any courier processing or storage fees.
The Buyer expressly agrees that the Seller is entitled to deduct all such losses from the amount already paid by the Buyer.
In addition, in the event of non-acceptance of the shipment for any reason attributable to the Buyer — including, without limitation, by failing to provide information required for delivery or customs clearance, refusing delivery without valid justification, or failing to collect Goods within the acceptable timeframe — the Buyer agrees that the Seller shall also deduct a processing fee equal to 20% of the product price (excluding shipping) from the Buyer’s payment.
The Seller will provide the Buyer with an itemised statement of all deductions made. Any remaining balance shall be refunded to the Buyer.
6. Inspection on Delivery
The Seller strongly recommends that the Buyer inspect the packaging and Goods before signing the delivery note. If the packaging is visibly damaged, the Buyer should note this on the delivery bill and/or refuse delivery, and notify the Seller at sale@concretewolf.eu without delay. By signing the delivery note without comment, the Buyer confirms that the packaging and contents were intact at the time of delivery.
7. Returns of Non-Faulty Products
Returns of Goods that are in working order and free of defects are not automatically accepted. A return of non-faulty Goods may be considered if the Buyer provides a reason that the Seller considers, in its sole reasonable discretion, to be sufficient. The Buyer should contact the Seller at sale@concretewolf.eu before returning any Goods.
If a return of non-faulty Goods is approved, the Goods must be returned unused, in original packaging, and in their complete original condition within 14 days of the Seller’s approval. Return shipping costs are borne by the Buyer unless the Seller agrees otherwise in writing.
8. Warranty and Defective Goods
The Seller provides an official manufacturer’s warranty of 1 (one) year from the date of delivery, unless a longer warranty period is mandated by applicable law.
Products are industrial tools; if they are in working condition, they are not considered defective due to purely cosmetic imperfections that do not affect functionality. The Seller is not required to repair or replace Goods based solely on cosmetic defects.
If the Goods are defective within the warranty period, the Seller will, at its sole discretion, either repair or replace the defective Goods. The Buyer must notify the Seller of any defect at sale@concretewolf.eu as soon as reasonably practicable after discovery, and in any event within 2 months of discovering the defect.
The Seller is not liable for defects caused by: (a) misuse or use contrary to instructions; (b) unauthorized modifications; (c) normal wear and tear; or (d) damage caused by the Buyer or third parties after delivery.
Business buyers (non-consumers) have 1 year to submit warranty claims from the date of delivery.
9. Limitation of Liability
The Seller’s liability to the Buyer shall not exceed the purchase price paid for the relevant Goods. The Seller shall not be liable for indirect, consequential, or incidental losses.
10. Dispute Resolution
The Seller will respond to any complaint submitted to sale@concretewolf.eu within 14 business days.
Consumer Buyers within the European Union may address the Consumer Disputes Committee (Estonia) or the EU online dispute resolution platform at: ec.europa.eu/odr. The relevant supervisory authority in Estonia is the Consumer Protection and Technical Regulatory Authority (TTJA), Pronksi 12, 10117 Tallinn; info@ttja.ee.
11. Data Protection
Personal data collected in connection with orders is processed in accordance with the Seller’s Privacy Policy. The Seller complies with applicable data protection law, including the GDPR where applicable.
12. Governing Law
These Terms are governed by the laws of the Republic of Estonia.
Contact
- Email: sale@concretewolf.eu
- OÜ Puiga Soojus, Teaduspargi 9, 50411 Tartu, Estonia, EU