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Terms of Sale

These general terms and conditions and ordering terms and conditions (hereafter the Conditions) of OÜ PUIGA SOOJUS (hereafter the Seller) shall be valid for all parties (hereinafter the Purchaser) who order goods and services (hereinafter the Goods) from OÜ PUIGA SOOJUS by entering into a contract of purchase and sale (hereinafter the Sales Contract) in order to purchase Goods. By accepting these Conditions, the Purchaser confirms that they have read the terms of the Sales Contract, agree to them and will follow them.

These Seller’s Terms shall be valid as of April 9th, 2024.

Purchasing Goods and placing orders
  • The prices of the products sold by OÜ PUIGA SOOJUS are stated in euros (€) without transport costs and do not include the 22% VAT applicable in the Republic of Estonia. Shipping is calculated separately.
  • The images of products have illustrative purpose.
  • It is possible to purchase those Goods via email. The price and availability of the Goods may change at any time and without prior notice. If the Purchaser has placed their order before the price of the Goods changes, the price valid at the time of the order shall apply.
  • OÜ PUIGA SOOJUS reserves the right to refuse to sell the ordered goods in cases where the price or characteristics of the goods are not true due to human error or technical problems in the online system.
  • The price of transportation depends on of the shipping address of the buyer’s location. We deliver globally except to Russia.
You can pay for the goods:
  • Direct bank transfer
  • The goods belong to the seller until 100% paid for them. The ownership of the goods is transferred from the Seller to the Customer at the moment when the Customer has paid the entire selling price of the goods.
  • After the payment, we will send you an Order Confirmation. Invoice will be sent to your email after ordering the goods.
  • You will get your tracking number once courier has confirmed pickup of your goods.
  • All the personal data disclosed in the course of visiting the Concrete Wolf website and making purchases shall be treated as confidential information.
  • Before receiving the goods and signing them to the courier, Concrete Wolf recommends checking the product(s). In case of visible injuries, Concrete Wolf advises not to accept the goods. By signing the delivery note, the Customer confirms that at the time of delivery of the goods, the packaging and its contents were intact.
Delivery and handhover of products Click here
Withdrawal from Sales Contract Click here
Liability and dispute resolution
  • The Buyer has the right to submit claims to the Seller regarding non-conforming (defective) Goods within two (2) years from the handover of the goods. For companies one (1) year from the delivery of the goods. The claim must be submitted immediately, but no later than within two (2) months from the discovery of the defect in the Goods. Upon discovery of a defect, the Buyer must take reasonable measures to preserve and protect the Goods, including not using the defective Goods if this would further deteriorate the condition of the Goods.
  • If the Goods do not conform to the terms and conditions of the Contract, the Purchaser may exercise the legal remedies provided for in law, including to request the repair or replacement of the Goods or to withdraw from the Sales Contract and to return the non-conforming Goods.
  • OÜ PUIGA SOOJUS shall not be liable for the following: for the deterioration of/damage to the Goods by the fault of the Purchaser, for the defects caused by the irregular use of the Goods and for the normal wear and tear resulting from the regular use of the Goods.
  • If the Seller or the manufacturer has granted warranty against defects to the Goods, the warranty conditions in written form shall be delivered to the Purchaser along with the Goods and/or shall be made electronically available on the website.
  • The Purchaser has to keep the purchase documents (invoice, contract, etc.) that verify the purchase of the Goods from the Seller for the resolution of possible later problems. The Seller/customer service assistant has the right not to resolve the problem if a purchase document is missing.
  • Complaints concerning the Goods purchased can be submitted as follows: PUIGA SOOJUS e-mail address: support@concretewolf.eu.
  • A complaint has to be filed along with the defective Goods. The Seller and the Purchaser shall enter into a device maintenance and repair contract if the Goods need to be sent to a diagnostics centre or to experts for the identification of the nature and cause of the defect.
  • Defects of the Goods shall be resolved according to OÜ PUIGA SOOJUS’s Terms and Conditions of Filing Complaints, which form an integral part of the Sales Contract and these Purchase Conditions, and which the Purchaser has approved before entry into the Sales Contract.
  • The Seller shall ensure that the Goods conform to the standards effective in the European Union. The circumstances highlighted in these standards shall not be deemed as defects of the Goods.
  • The Customer is entitled to address to a competent supervisory authority, which is the Consumer Protection and Technical Regulatory Authority at Pronksi 12, 10117 Tallinn, e-mail: info@ttja.ee. In order to resolve disputes, the Purchaser may address the Consumer Disputes Committee. The Consumer Disputes Committee is authorised to resolve disputes arising from contracts entered into between the Purchaser and the Seller that the parties have failed to resolve by way of negotiations. Further information on the resolution of complaints is available at Consumer Disputes Committee | Consumer Protection and Technical Regulatory Authority (ttja.ee)
  • OÜ PUIGA SOOJUS will respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 3 days.
Principles of data protection and processing
  • The Seller shall ensure the protection of the Purchaser’s data, including their personal data, and the use of the data in line with the procedure prescribed by the terms of the Privacy Policy.
  • The Purchaser confirms that they have read and agree to the terms of the Privacy Policy.
  • Subject to applicable legislation and the provisions of the Privacy Policy, the Purchaser shall have the right to process data (including personal data) without the consent of the Purchaser to the extent necessary for ensuring the performance of the Sales Contract.