Return of goods

• Upon withdrawal from the contract, PUIGA SOOJUS OÜ shall refund to the Buyer the payment received for the goods (excluding the delivery costs) immediately, but no later than 14 days after the day when the Seller becomes aware of the Buyer’s decision to withdraw from the Sales Contract.

• OÜ PUIGA SOOJUS will refund the aforementioned sums using the same payment method that the Purchaser used to make the payment unless the Purchaser proposes an alternative method of payment. Such refunds do not entail any additional service or other costs for the Purchaser.

• The Purchaser must return the Goods to OÜ PUIGA SOOJUS without delay, but no later than 14 days after they notified OÜ PUIGA SOOJUS of their withdrawal from the Sales Contract. The Goods may be returned to the via DHL courier.  The deadline is met if the Purchaser returns the Goods being the object of the Sales Contract before the end of the 14-day period. Submit a return.

• The Seller has the right to refuse to provide any refunds until the Seller has received the Goods being the object of the Sales Contract or the Purchaser has provided the Seller with proof of having sent back the Goods, whichever occurs first.

• If the Purchaser wants to avoid compensating for the decrease in the value of the Goods, the Goods must be used and tried in the manner as it can be done in an ordinary store and the Goods must be returned in their original packaging and in their entirety (all of the items included in the product packaging must be present along with any gifts related to the Sales Contract). If the Purchaser uses the Goods more than it is necessary in order to ascertain the nature and functioning of the Goods or does not return the Goods in their original packaging and in their initial full set, the Purchaser is responsible for the decrease in the value of the Goods.

• The direct costs of returning the goods are covered by the Seller.

• If the condition of the Goods that are to be returned has worsened, the Purchaser is responsible for the decrease in the value if they have used the Goods for a purpose other than that necessary for ascertaining their nature, qualities and functioning. In order to ascertain the nature, qualities and functioning of the Goods, the Purchaser may only handle and use the Goods to the extent that is usually allowed in store.

• OÜ PUIGA SOOJUS has the right to submit claims arising from the decrease in the value of the Goods against the Purchaser no later than within one month of receiving the returned Goods.

• If the Purchaser has used or tried the Goods being returned in any other manner than that usually permitted in a store or has used the Goods more than it is necessary in order to ascertain the nature, qualities and functioning of the Goods, the Purchaser is responsible for the decrease in the value of the Goods and the Seller has the right to deduct this amount from the purchase price subject to payment. If the Purchaser does not agree to the decrease in the value as indicated by the Seller, the Purchaser has the right to address an independent expert in order to establish it. The costs of an independent expert shall be paid by the party whose position did not prove to be substantiated. If it is impossible to find out such a party, the costs related to the expert assessment shall be divided between the Purchaser and the Seller in equal parts.

• Cancellation of the Sales Contract. You are entitled to cancel your order without any extra costs after having paid for it, but before handing over the Goods to the courier without additional costs. In order to cancel the Sales Contract/Order, please send a corresponding notice and the number of the Sales Contract by e-mail to support@concretewolf.eu. We will send you a confirmation on the cancellation of the Sales Contract.